Platform Capabilities and How It Works

What clients can do directly in the platform

• Send campaigns and direct messages across SMS, Email, WhatsApp, Telegram, Viber, Voice, and RCS.
• Manage omnichannel conversations in one inbox with contact history.
• Build segments and automate journeys.
• Track delivery, failures, and performance analytics.
• Use API + webhooks for integrations and automated workflows.
• Use compliance and governance controls (audit logs, approval flows where enabled).

How channel access is controlled

1. Platform Admin defines available channel products (active/inactive) in admin settings.
2. Platform Admin sets plan channel entitlements: included channels, add-ons, monthly included units, and overage.
3. When a tenant subscribes, selected channels are activated for that tenant.
4. Runtime checks enforce channel availability before sending.

This means you can safely activate/deactivate channels globally and per plan, without code changes.

Storefront and dashboard consistency

Yes: if channels are configured on plans in dashboard/admin, they should appear in storefront pricing and comparison. Storefront pricing reads the public plans API and renders channels from plan entitlements.

If a channel does not appear, validate:

• The channel product is active.
• The channel entitlement exists on plan.
• The storefront channel mapping includes that channel code.

How to build trust with clients

• Show a transparent capability matrix by plan (included vs add-on channels).
• Show SLA, uptime, compliance posture, and delivery instrumentation clearly.
• Use concrete examples and case-style outcomes, not only feature lists.
• Expose docs and API references directly in storefront navigation.
• Demonstrate channel activation workflow so clients see governance control in action.