Multi-Channel Communication

Supported Channels

Weconn supports multiple communication channels:

• SMS: Text messaging with hybrid routing (Gateway + Platform)
• Email: Transactional and marketing emails
• WhatsApp: Two-way messaging via WhatsApp Business API
• Telegram: Bot-based messaging and campaign delivery
• Viber: Viber business bot messaging
• Voice: Call notifications and IVR
• RCS: Rich business messaging where available

Unified Inbox

All channels flow into one Inbox:

• One conversation thread per customer (cross-channel)
• Team can see full communication history
• Reply in the same channel customer used
• Switch channels if needed (e.g., SMS → Email)

Setting Up Channels

Enable channels for your workspace:

1. Go to Settings → Channels
2. Activate desired channels (SMS, Email, WhatsApp, Voice)
3. Configure provider credentials
4. Test sending to verify setup

Plans and Storefront Visibility

Channel visibility in storefront pricing is tied to plan entitlements configured in dashboard/admin. If a channel is included or available as add-on on a plan, it should appear in storefront comparison.

• Activate/deactivate channels globally from channel catalog.
• Configure included units and overage/add-on pricing per plan.
• Storefront reads these values from the public plans API.